Yes, the social counseling of Caritas is absolutely confidential. The counselors from the social counseling are bound to secrecy. Any external information is given only with the consent of the person being counselled.
At the Caritas Social Counseling Service, we are happy to help in acute emergencies. We advise you on social claims and support you in filing an application. If necessary, we refer you to other agencies that can also support you in your emergency situation.
Click on "Instant chat" to see when a consultant is online. Then you can start chatting directly. You don't need to register, just start the chat and enter the question. If the advisor is offline, the instant chat is not available.
Please bring the following documents to the appointment: ID and/or registration form, bank statements of the last 8 weeks of all persons in the household, income documents of all persons in the household, fixed expenses (electricity, rent,..) of all persons in the household.